How to make a complaint
We aim to give excellent service to all our members; however, we recognise that things may occasionally go wrong. We will do our best to deal with your complaint as effectively and quickly as possible.
If you arranged your cover through broker initially then you should direct your complaint to the broker through whom you arranged your cover.
Alternatively you can contact the Complaints Team:
By Phone on 1890 717 717 or (021) 4802040
By email: firstname.lastname@example.org
By Post at: The Complaints Team, P.O Box, 764, Freepost, Togher, Cork
If you remain dissatisfied with us you may refer your complaint to the Financial Services and Pensions Ombudsman at the following address:
Financial Services and Pensions Ombudsman
Dublin 2, D02 VH29.
Phone: +353 1 567 7000
If you took out your policy with us online, you can also refer your complaint to the EU’s Online Dispute Resolution platform. Click here for more information.