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Back-Up from Irish Life Health

The Smart Way to Overcome Back & Neck Pain

Back or neck pain will affect many of us at some point, but if tackled early and managed correctly, most people make a full and fast recovery and get back to enjoying every aspect of their lives.


Back-Up offers expert assessment and treatment, should you need it, with a network of nationwide physiotherapists


Part of our Rapid Care benefits. Faster recovery, less hassle.


Minor Injury Clinic  Digital Doctor  Nurse on Call

How Back-Up Works

Research has shown that issues with the neck or back will have the most improvement when managed as soon as possible following their onset. With this in mind Back-Up is targeted at issues that have occurred within 6 months or are a flare up of a longstanding issue.

If you experience any back or neck pain take the following steps to get Back-Up:

Step 1

Call Back-Up on 1890 928 998

Step 2

We’ll check a time and location that’s convenient for you, then book a triage assessment with a clinical case manager.

Step 3

He or she will assess your injury and recommend a personalised treatment plan. This treatment plan may consist of a tailored home exercise programme via an online app or a referral for face-face physiotherapy with one of our network of Chartered Physiotherapists. 

Unfortunately the following patient groups are not eligible to avail of the Back-Up cover:

  • Patients who are currently pregnant (however if you have written clearance from your GP then an assessment can be done which will determine your individualised treatment programme)
  • Patients who have an issue that is not located in the neck or back
  • Longstanding injury which the patient has been experiencing for more than 6 months 
  • Patients who are under 18 years of age 
  • Patients who are seeking rehabilitation following a surgical procedure
  • A minimum of 4 months is required between completion/discharge from the programme before you can access a further treatment programme

Rapid Care Benefits

Digital Doctor

24/7, unlimited consultations with a GP, via phone or video, and prescriptions sent to your local pharmacy


Get expert advice and treatment for acute back and neck pain from a network of nationwide physiotherapists.


24 hours a day, 365 days a year, access to expert advice from a qualified nurse – your first step to reassurance

Minor Injury Clinic

Rapid access to treatment and advice on injuries such as fractures and dislocations; and illnesses such as fever and infection