Back-Up from Irish Life Health

The Smart Way to Overcome Back & Neck Pain

Back or neck pain will affect many of us at some point, but if tackled early and managed correctly, most people make a full and fast recovery and get back to enjoying every aspect of their lives. To support you in this, Irish Life Health have brought together a panel of clinical experts to create Back-Up, an innovative case management service providing advice on prevention, treatment and rehabilitation for neck and back pain. Back-Up offers expert assessment and treatment, should you need it, with up to 8 physio sessions for a one-off payment of just €50. Research has shown that issues with the neck or back will have the most improvement when managed as soon as possible following their onset. With this in mind Back-Up is targeted at issues that have occurred within 6 months or are a flare up of a longstanding issue.

See our Back-Up Information Guide

How Back-Up Works

If you experience any back or neck pain take the following steps to get Back-Up:

Step 1

Call Back-Up on 1890 928 998

Step 2

We’ll check a time and location that’s convenient for you, then book a triage assessment with a clinical case manager.

Step 3

He or she will assess your injury and recommend a personalised treatment plan. This treatment plan may consist of a tailored home exercise programme via an online app or a referral for face-face physiotherapy with one of our network of Chartered Physiotherapists. 
 

Unfortunately the following patient groups are not eligible to avail of the Back-Up cover:

  • Patients who are currently pregnant
  • Patients who have an issue that is not located in the neck or back
  • Longstanding injury which the patient has been experiencing for more than 6 months 
  • Patients who are under 18 years of age 
  • Patients who are seeking rehabilitation following a surgical procedure
  • A minimum of 4 months is required between completion/discharge from the programme before you can access a further treatment programme