Video counselling and therapy

Most of us are currently unable to see clinicians face to face to begin or continue any required treatment. To help combat this and ensure you get the care you need throughout the crisis, the following benefits can now also all be used for virtual (video or phone as appropriate) appointments until Sept 30th.

  • Psychotherapy and Counselling benefit
  • Clinical Psychologist

We’d also like to remind you that the following benefits are already available for virtual appointments and will continue to be so:

  • Psycho-oncology Counselling
  • Child/teen counselling
  • Maternity Mental Health Support

It is at the discretion of the individual clinician/practitioner as to whether a virtual service is available and appropriate for each individual case. The same terms apply as per your existing table of benefits and membership handbook.

Until Sept 30th, these can now be claimed back through your day to day benefits (in line with your plan benefits).