Babylon health, our new day to day benefit, gives Irish Life Health customers exclusive access to fully covered face- to- face video consultations on a smartphone with an Irish registered GP. This benefit is available on 53 of our plans. Please check your table of cover to see if you have cover for this great benefit.
This service is available from 8am - 8pm Monday to Saturday (Excludes Bank Holidays)
When you purchase an Irish Life Health plan with cover for babylon health, you will receive a code from Irish Life Health. The code will be included on your Table of Cover. Download the app by searching ‘babylon health’ in the App Store or Google Play on your smartphone. After downloading the app, input this code and other details when prompted.
Is there any limit on how long the call can last or how many queries a customer can bring up on one call?
If you have used your allocated number of benefits under your Irish Life Health insurance plan, you have an option to continue using this service directly with babylon health through a discounted Pay-As–You-Go or subscription option. Irish Life Health members who have access to babylon health on their plan can get a 20% reduction on these prices.
- Subscription €9.99 per month
- Pay-As-You-Go €29 per consultation
- Irish Life Health members get a 20% discount off both prices.
The babylon GP may ask you for these measurements if required. It may be handy to know these figures before your consultation begins but don't worry the GP can guide you on how best to calculate your BMI for example. They can also be added into the ‘clinical records’ function of the app prior to a consultation.
The person who is using the service must also have an Irish Life Health plan, with the benefit included, to use the babylon health service. So if your child is covered they can use the service under strict guidelines and supervised by their parent or guardian.
You will have to set up an account for your child. This can be done easily and quickly through your babylon health profile by:
- Open the app and selecting “settings” from the home screen
- Clicking on your “Family Account” feature
- Inputting your child’s details
- Booking an appointment through their new parallel profile
All pharmacies should accept the prescription from babylon health. If you encounter any difficulties please contact the babylon health team directly on 021 2355 755 (available 8am - 6pm Mon - Friday, excluding Bank Holidays) or email@example.com
How soon after buying my Irish Life Health policy, with cover for consultations through the babylon health app, can I use the babylon health service?
When you purchase one of our plans that covers babylon health, you will receive a unique code from Irish Life Health. This code will be included on your Table of Cover. Download the app by searching ‘babylon health’ in the App Store or Google Play on your smartphone. After downloading the app, input this code and other details when prompted.
All your personal records are private and confidential, available only to you and your IMC (Irish Medical Council) registered babylon GP. You will need to login to your babylon health account to access any of your records on the app. Please ensure that you keep your password safe.
babylon do not store your personal health data on your phone. All of your personal health data, medical information and diagnostic information is encrypted and stored on military grade secure servers in the UK. You pick your own personal password that will give you access to your medical records. The system has an automatic log out function, no records are stored on the phone itself, so your data is protected.